ORDER INFORMATION
Refund Policy
Because our floral arrangements are made with fresh, perishable products and are often created specifically for each order, refunds and cancellations are handled based on the circumstances of each order.
Fresh & Perishable Products
Flowers and plants are fresh, perishable products. Many of our arrangements are also designed specifically for the customer and occasion.
Because of the nature of our products, completed and delivered floral orders are generally not eligible for return simply because of a change of mind or personal preference.
Order Cancellations
If you need to cancel an order, please contact Joannie as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before flowers, materials or other products have been purchased or the arrangement has been prepared.
Orders that have already been prepared, delivered or for which flowers and materials have already been specially purchased may not be eligible for a full refund.
Problems With Your Order
We want you to be happy with the flowers you receive. If an arrangement arrives damaged, incorrect or there is another concern with your order, please contact Joannie as soon as possible after receiving it.
We may ask for photographs of the arrangement so we can better understand the issue and determine an appropriate solution.
Floral Substitutions
Flowers and greenery vary by season and availability. Occasionally, substitutions may be necessary when a particular flower, color or container is unavailable.
Joannie will make thoughtful substitutions intended to preserve the overall style, color palette, quality and value of the arrangement as closely as possible.
A reasonable substitution made because of seasonal or product availability does not automatically qualify an order for a refund.
Refunds & Resolutions
When there is a verified problem with an order, Joannie's Florals & Events will review the circumstances and determine an appropriate resolution.
Depending on the situation, a resolution may include a replacement, correction, store credit, partial refund or full refund when appropriate.
Delivery Issues
Customers are responsible for providing accurate recipient, telephone and delivery information when placing an order.
Refunds may not be available when a delivery cannot be completed because incorrect or incomplete information was provided by the purchaser.
Weddings & Special Events
Weddings and special events may involve custom designs, advance flower purchases, deposits and other special arrangements.
Cancellation and refund terms for weddings or large events may be established separately as part of the event agreement or proposal.
Approved Refunds
If a monetary refund is approved, it will generally be returned to the original payment method.
After a refund is issued, the amount of time required for the funds to appear in your account may depend on your bank or payment provider.
Have an Issue With an Order?
Please contact Joannie directly as soon as possible so we can review the situation and work toward an appropriate resolution.